Terms of Use

Last Modified: January 1, 2026

Welcome to our website. Custom Truck One Source, Inc. (the “Company,” “we,” “our,” or “us”), owns and operates www.customtruck.com, investors.customtruck.com, customtruckclothing.com, knowledge.customtruck.com, and ctosb2c.b2clogin.com (the “Websites”). By using the Websites, you agree to comply with and be bound by the following terms and conditions of use (the “Terms of Use”). Use of the Websites indicates your consent to be bound by the Terms of Use and all applicable laws and regulations in using the Websites.

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING THE WEBSITES, YOU ACCEPT AND ARE BOUND BY THESE TERMS OF USE. THESE TERMS OF USE AFFECT YOUR LEGAL RIGHTS, INCLUDING BY LIMITING COMPANY’S LIABILITY (Section 15) AND REQUIRING YOU AND US TO RESOLVE DISPUTES ON AN INDIVIDUAL, NON-CLASS BASIS (Section 19). 

In some instances, both these Terms of Use and separate terms setting forth additional conditions may apply to a transaction, service, or product offered via the Websites (“Additional Terms”). To the extent there is a conflict between these Terms of Use and any Additional Terms, the Additional Terms will control unless the Additional Terms expressly state otherwise.

1. Terms of Use. These Terms of Use specify the terms and conditions for access to and use of the Websites and describe the terms and conditions applicable to your access of and use thereof.


2. Changes to the Terms of Use. We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Websites thereafter. You can view the most recent version of these terms at any time at www.customtruck.com. Each use by you shall constitute and be deemed your unconditional acceptance of the Terms of Use.


3. Privacy. Your visit to our Websites is also governed by our Privacy Policy, which can be found at www.customtruck.com/privacy. Your use of the Websites indicates your consent to be bound by the terms in our Privacy Policy.


4. Ownership and Use of Content.


• (a) The Websites and their entire contents, features, and functionality (including but not limited to all information, software, text, graphics, displays, images, user and visual interfaces, specifications, certifications, technical guidelines, catalogs, Tools (an online feature providing an estimation of cost, material, or equipment), data, video, audio, and other Company materials contained herein, as well as the design, structure, selection, coordination, expression, “look and feel” and arrangement thereof (herein, the “Content”), are owned by the Company, its licensors, or other third party providers of such Content and are protected by United States, Canada, Mexico and other international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. Any copying, redistribution, uploading, posting, mirroring (to any other computer, server, website or other medium, public display), republication, transmission, sale, incorporation into derivative works, or other distribution by you of any such Content or any part of the Websites is prohibited, except as expressly permitted in these Terms of Use. Under no circumstances will you acquire any ownership rights or other interest in any Content by or through your use of the Websites.


• (b) Because the Company has locations throughout at least one of the United States, Canada and Mexico, the Company makes no claims that the Websites and their Content are appropriate or may be downloaded outside of the location in which the Company has locations. Access to the Content may not be legal by certain persons or in other countries, so if you access the Websites from outside the Company’s location, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.


• (c) With respect to users located in Canada, the parties to these Terms of Use confirm their express wish that these Terms of Use, as well as all other documents related to it, including but not limited to all confirmations, notices, waivers, consents and other communications be in the English language.


• (d) You may not generally download or print Content, although you are permitted to download or print no more than one (1) copy of the Company’s catalogs for your internal business use and reference, so long as you include all copyright and proprietary rights notices.


5. Trademarks. The Company name, the Company logos, trademarks (whether issued or applied for), service marks, and all related names, logos, trade dress, products and service names, designs, and slogans are the intellectual property of the Company or its affiliates or licensors. Use of marks without the prior written permission of the Company is expressly prohibited. All other names, logos, product and service names, designs, and slogans on the Websites are the trademarks of their respective owners.


6. Intended Audience. The Websites are intended for adults only. The Websites are not intended for any user under the age of 18. Certain sections of the Websites are intended for particular audiences including the Company’s employees, customers, and shareholders, as well as the general public.


7. Website Use.


• (a) The Company grants you a limited, revocable, nonexclusive license to use the Websites solely for your own personal use. By using the Websites, you agree not to use the Websites in violation of any applicable laws, not to use it for insertion of your own or a third party’s advertising, branding or other promotional content, nor to infringe or violate any third-party rights, or employ any device intended to disable or impair the Websites’ operation.


• (b) You agree not to copy materials on the Websites, reverse engineer or break into the Websites, or use materials, products or services in violation of any law. The use of the Websites is at the discretion of the Company and the Company may terminate your use of the Websites at any time.


• (c) Unless and to the extent that products or services are sold directly through the Websites, such as through the use of a Tool, any cost estimates provided herein, including through use of a Tool, are simply estimates and should not be relied upon as a quotation or offers by the Company to sell any of such products or services to you.


• (d) Purchases and other transactions through the Websites are governed by other applicable terms, which may include our Marketplace Terms of Sale, Auction Terms of Sale, or Parts Terms of Sale as appropriate.


8. Use of Account. In order to access some features of the Websites, you may create an account. When creating an account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You may never use another's account without permission. You must notify Company immediately of any breach of security or unauthorized use of your account. Although Company will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Company or others due to such unauthorized use.


9. Communications. We may send electronic mail for the purpose of advising you of changes or additions to our Websites, about any of our products or services, or for such other purpose(s) as we deem appropriate. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. For information regarding text messages, please see our Text Message Subscription Terms and Conditions.


10. Prohibitions. These Terms of Use apply to all our Websites, all products and services offered to you when you visit our Websites, and all other online service features, databases, plug-ins, Content, downloads, applications, platforms, and Tools where these Terms of Use appear or are linked, regardless of how you access or use it, whether via computer, mobile device or otherwise. You are prohibited from altering, violating, or attempting to alter or violate the Websites, their Content, or their security. You are prohibited from using the attempting to use the Websites in any manner which may violate these Terms of Use, any law, any third-party right, or to collect information from or about the Websites. You are prohibited from modifying, making derivative works of, reverse engineering or violating any intellectual property rights of the Websites. You are prohibited from accessing the Websites in order to build a similar or competitive website or service. You are prohibited from using software, automated agents, or other electronic means to monitor, scrape, or copy data from the Websites.


11. Use of Tools. You agree that any use by you of the functionality and Tools provided herein, including for engineering specifications or designs through web-based applications, should be utilized for the sole purpose of identifying potential products or services (except for any Tools through which products or services are intended to be sold directly) and should not be relied upon without independent verification by a licensed professional engineer or contractor. You also represent and warrant that you own or otherwise possess the right in and to any information that you provide in connection with your use of any such Tool.


12. Compliance with Laws. You agree to comply with all applicable laws regarding your use of the Website. You further agree that information provided by you is truthful and accurate to the best of your knowledge.


13. Product and Services Availability. The Websites have been established primarily for the benefit and use of Company’s dealers, suppliers, customers and potential customers. Not all products or services referred to may be available, and the Company may change or discontinue the product or service described by the Websites at any time. The Websites may include inaccuracies, and the information in the Websites may be changed periodically. We reserve the right to correct any errors, inaccuracies, or omissions without prior notice. Check with a representative of the Company before relying on any product-related information or service-related information found in the Websites.


14. Indemnification. You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use or misuse of the Websites, including, but not limited to, any use of the Websites’ Content, services, and products other than as expressly authorized in these Terms of Use, or your use of any information obtained from the Websites.


15. Disclaimer of Warranties. You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Websites will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our Websites for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITES, ANY OF THE TOOLS MADE AVAILABLE HEREIN, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITES OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
    
    YOUR USE OF THE WEBSITES, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITES IS AT YOUR OWN RISK. THE WEBSITES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITES. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
    
    TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
    
    THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.


16. Limitation of Liability. TO THE FULLEST EXTENT PROVIDED BY LAW, UNDER NO CIRCUMSTANCES WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITES, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITES OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
    
    You may have additional rights under certain laws (including consumer laws) which do not allow the exclusion of implied warranties, or the exclusion or limitation of certain damages. If these laws apply to you, the exclusions or limitations in these Terms of Use that directly conflict with such laws may not apply to you.


17. Links from the Websites. If the Websites contain links to other websites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Websites, you do so entirely at your own risk and are subject to the terms and conditions of use for such websites.


18. Use of Information. You understand and agree that any submission by you of any ideas, suggestions, concepts, methods, systems, designs, plans, techniques, business information, inventions or other information relating to the Company’s products or services is on a non-confidential basis, and by doing so you represent and warrant that you own or have a license to use such information, and, further, grant the Company an unrestricted, irrevocable, perpetual, sublicensable, and royalty free license to use, reproduce, display and transmit such information. The Company reserves the right, and you authorize us, to use and assign all information regarding the Websites’ uses by you and all information provided by you in any manner consistent with our Privacy Policy, found at www.customtruck.com/privacy, incorporated by reference.


19. Forward Looking Statements. Certain statements in the Content or on the Websites are forward-looking statements that relate to future events, expectations, trends and operating periods involve certain factors that are subject to change, and important risks and uncertainties that could cause actual results to differ materially. Some of these risk and uncertainties could affect particular lines of business, while others could affect all of the Company’s businesses. The Company, except as required by law, undertakes no obligation to update or revise its outlook, whether as a result of new developments or otherwise. Further information concerning the Company and its businesses, including factors that could potentially materially affect the Company’s financial results, is included in the Company’s filings with the SEC including the Company’s most recent annual report on Form 10-K and quarterly reports on Form 10-Q.


20. CLASS ACTION WAIVER; Exclusive Venue; Applicable Law
    If any Claim arises out of or relates to the Websites or these Terms of Use, other than as may be provided herein, then you and Company agree to send notice to the other providing a reasonable description of the Claim, along with a proposed resolution of it. Company’s notice to you will be sent based on the most recent contact information that you provided Company’s. If no such information exists or if such information is not current, Company has no obligation under this section. During the 60 days following the date your notice of dispute is received by Company, you and we agree to engage in good faith efforts to resolve the Claim informally and you will not initiate any legal action during this period. You and we agree to toll any statutes of limitations that may apply, along with any filing deadlines during this 60-day time period. For purposes of this section, “Claims” means collectively, and without limitation, any and all claims, injuries, demands, liabilities, disputes, causes of action (including statutory, contract, negligence, or other tort theories), proceedings, obligations, debts, liens, fines, charges, penalties, contracts, promises, costs, expenses (including attorneys’ fees, whether incurred pre-litigation, pre-trial, at trial, on appeal, or otherwise), damages of any kind whatsoever (including consequential, compensatory, or punitive damages), or losses (whether known, unknown, asserted, non-asserted, fixed, conditional, or contingent) that arise from or relate to (i) the Websites, including any and all contents, materials and software related thereto, or (ii) your use of the Websites.
    
    TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, YOU AND COMPANY AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OF USE OR OUR WEBSITES IS PERSONAL TO YOU AND COMPANY AND THAT ANY DISPUTE WILL BE RESOLVED SOLELY THROUGH INDIVIDUAL ACTION IN THE APPLICABLE STATE OR FEDERAL COURT AND WILL NOT BE BROUGHT AS A COLLECTIVE ACTION, CLASS ACTION, OR ANY OTHER TYPE OF REPRESENTATIVE PROCEEDING. If there is a final determination that applicable law precludes enforcement of the Class Waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action or requested remedy will be severed and may be brought in a court of competent jurisdiction, but the waiver contained in this paragraph shall be enforced in court on an individual basis as to all other claims, causes of action or requested remedies to the fullest extent possible.
    
    ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OF USE OR OUR WEBSITES OR CONTENT MUST BE FILED WITHIN ONE YEAR AFTER SUCH CLAIM AROSE; OTHERWISE, THE CLAIM IS PERMANENTLY BARRED, WHICH MEANS THAT YOU AND COMPANY WILL NOT HAVE THE RIGHT TO ASSERT THE CLAIM.
    
    Except as expressly otherwise set forth herein, you expressly agree that all matters relating to the Websites and to these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction). Except as expressly otherwise set forth herein, you further agree and consent to the exercise of exclusive subject matter and personal jurisdiction, regarding any dispute with the Company, or in any way relating to your use of the Websites, in any state of federal court in Delaware in connection with any such dispute.
    
    Regarding users in Canada or in Mexico, to the extent required by applicable law, you expressly agree that all matters relating to the Websites and to these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims) shall be governed by the internal substantive laws of Ontario, Canada or of Mexico, as the case may be, without giving effect to any choice or conflict of law provision or rule. You further agree and consent to the exercise of exclusive subject matter and personal jurisdiction, regarding any dispute with the Company, or in any way relating to your use of the Website, in the courts of the City of Toronto, Ontario or of Mexico City, Mexico, as the case may be, to the extent required by applicable law. Nothing in these Terms of Use (including this Section 19) shall deprive any non-US resident of: (i) the benefit of any overriding mandatory rights and protections given to them by the laws of the jurisdiction in which they are resident; or (ii) the right to bring and/or defend claims in their local courts to the extent required by local laws.


21. Waiver and Severability. No waiver by the Company of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or a provision under these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms of Use will continue in full force and effect.


22. Termination. The Company may terminate these Terms of Use at any time, with or without notice, for any reason. Upon any termination of these Terms of Use, you must promptly destroy all materials downloaded or otherwise obtained from the Website, as well as any copies of such materials.


23. Relationship of the Parties. Nothing contained in these Terms of Use or your use of the Websites shall be construed to constitute either party as a partner, joint venturer, employee or agent of the other party, nor shall either party hold itself out as such. Neither party has any right or authority to incur, assume or create, in writing or otherwise, any warranty, liability or other obligation of any kind, express or implied, in the name of or on behalf of the other party, it being intended by both parties that each shall remain independent contractors responsible for its own actions.


24. Entire Agreement. The Terms of Use constitutes the entire agreement between you and the Company and governs the terms and conditions of your use of the Websites, and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and the Company with respect to the Websites. Notwithstanding the foregoing, you may also be subject to additional terms and conditions, posted policies (including but not limited to the Privacy Policy), guidelines, or rules that may apply when you use the Websites.


25. Notice to California Residents. Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Websites, please send an email to privacy@customtruck.com. You may also contact us by writing to Custom Truck One Source, Inc. 7701 Independence Avenue Kansas City, MO 64125. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or by email at dca@dca.ca.gov.