Effective Date: April 1, 2021

Custom Truck One Source, Inc. (the “Company,” “us” or “we”) respect your privacy and are committed to protecting it through compliance with this Privacy Policy. The Company provides or otherwise makes available to you certain online services, including our Website (defined below), software, software add-ins, Tools, and other online programs, as well as related products and services we may offer to you (collectively, the “Services”). This Privacy Policy discloses the privacy practices and possible uses of information that customtruck.com (our “Website”) collects via the Services. This Policy also covers the treatment of personal and other information that we receive or collect. Please read the information below to learn the following regarding your use of this Website.

You acknowledge that this Privacy Policy is designed to be read in connection with our Website Terms of Use, which is available at customtruck.com/termsofuse (the “Terms of Use”), and that by accessing or using our Website, you agree to be bound by the Terms of Use, this Privacy Policy, and other terms and conditions as may be adopted by the Company from time to time.

We reserve the right to change this Privacy Policy from time to time. We may also update this Policy from time to time in our discretion. Any such updates will be posted on the Website, or you will be notified of any updates when you access or log into the Website. We may also do so by updating any privacy information on this page. Your continued use of the Website and/or Services available through this Website after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) your agreement to abide and be bound by that Policy.

If you have any questions about this Policy, please feel free to contact us in the manner noted in Section 6.


California Residents: For information relating to California residents, please visit [www.customtruck.com/californiaprivacynotice].

  1. Types of Information We Collect. We collect information about our users in various ways, including by our users’ voluntary submissions, by your utilization of the Services, and through the use of cookies and other tracking technology, as described in Sections 2(a) and 2(b). We collect two types of information about our users: Personally Identifiable Information (“PII”) and Aggregate Information.
    1. Personally Identifiable Information: PII is information that can be used to identify you, the user, either independently or with other PII. This refers to information that lets us know the specifics of who you are, when you use the Services, such as registering for an account, downloading or obtaining an initial quote for a product or service, submitting content and/or posting content in the user forums, or sending us feedback, we may ask you to provide certain information about yourself.
    2. Examples of PII may include your first and last name, company names, email and fax address, postal mailing address (including city, state or province zip code), employer, job title and department, telephone and facsimile numbers, proof of general liability insurance, International Fuel Tax Agreement (IFTA) license information, credit information about you or your company (such as accounts payable, contact information, bank references, D&B numbers, trade references, tax exemption certificates, financial statements, W-9 forms, and the like), as well as other identifying information such as IP address, user and device name and geolocation. When completing a credit application on the Website, you may be asked to provide a credit card number.

      You may choose not to provide certain of this information, by simply not entering or providing the information, but as a result, you may not be able to take advantage of some or all of our Services. You may withdraw your consent to use your PII at any time, by clearing or blocking cookies as described in Section 4 or utilizing the contact information provided in Section 6.

      We do not disclose PII to third parties, except (1) when we have your permission, (2) when the disclosure is necessary for the purpose for which the information was obtained, as disclosed herein, (3) when the third party is acting on behalf of us to provide or manage the Website or the Services, (4) when required by applicable law, or (5) where otherwise stated in this Policy.

      Some recipients to whom we disclose your PII may be located in jurisdictions outside your jurisdiction of residence, and, as a result, your PII may be used, stored or accessed in countries outside of your jurisdiction of residence, including residents of Canada and Mexico within the United States. In such cases, the PII will be subject to the laws of the country in which it is situated, and these jurisdictions may not have an equivalent level of data protection as those in your country.

    3. Aggregate Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Website and what other websites may have directed you to us. This information, which is collected in a variety of different ways, is compiled and analyzed on both a personal and an aggregated basis. This information may include the Website’s Uniform Resource Locator (“URL”) that points to the website you just came from, which URL you go to after visiting our Website, what browser you are using, and your Internet Protocol (“IP”) address. This non-personal information is not used by us to personally identify you and is not readily usable for that purpose.
    4. We may disclose Aggregate Information to potential strategic partners, advertisers, investors, customers and others. You may not opt-out of sharing this information.

  2. How We Collect and Use Information. We do not collect any PII about you unless you voluntarily provide it to us. However, you may be required to provide certain PII to us when you elect to use certain products or services available on the Website. These may include: (a) registering for an account on our Website; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting a form or transmitting other information by telephone or letter; or (f) submitting your credit card or other payment information when completing a credit application through our Website. When processing certain information, such as payment information with affiliated banking institutions or payment processors, we encrypt the transaction, using Secure Socket Layer (SSL) encryption technology, in order to prevent your PII from being stolen or intercepted. Additionally, your credit card information is encrypted and stored on a restricted-access database that is away from our main Website and only accessible by authorized users.
  3. We will primarily use your PII to provide product or service offerings to you. We will also use certain forms of PII to enhance the operation of our Website, improve our internal marketing and promotional efforts, statistically analyze Website use, improve our product and service offerings, and customize our Website’s content, layout, and services. We may use PII to deliver information to you and to contact you regarding administrative notices. Finally, we may use your PII to resolve disputes, troubleshoot problems and enforce our agreements with you, including our Website Terms of Use and this Privacy Policy.

    The technologies we use for this automatic data collection may include:

    1. Cookies (or browser cookies). Cookies are small text files placed on the hard drive of your computer that are used to track user behaviors, recognize repeat users, and target advertising content. Cookies do not identify specific users, only the user’s device. Depending on how you use our Website, we may store cookies on your computer in order to collect certain aggregate data about our users and to customize certain aspects of your specific user experience. Cookies may also include more personalized information, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and your first name to welcome you back to our Website. We may use cookies to perform tasks such as: monitoring aggregate website usage metrics, storing and remembering your passwords (if you allow us to do so), storing account and advertising preferences that you have set, and personalizing the Services we make available to you. However, we do not use cookies to track your browsing behaviors.
    2. You may refuse to accept browser cookies by activating the appropriate settings on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

    3. Other Tracking Technologies. Such technologies (such as Web Beacons and Flash Cookies) may record information such as Internet domain and host names, IP addresses, browser software and operating systems, and dates and times of use. We may also use Google Analytics to collect information regarding your behavior, demographics, and geolocation or to help us to better develop Website Content. For more information about Google Analytics, go to www.google.com/policies/privacy/partners. You can also opt out by going to http://tools.google.com/dlpage/gaoptout.
    4. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services. Click here [www.customtruck.com/donottrackdisclosure] for information about how you can opt out of behavioral tracking on this website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.

  4. Third-Party Use of Cookies and Other Tracking Technologies. We seek to establish relationships with third-party vendors or service providers that we believe are reputable and able to adequately protect personal data. Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
  5. User Choices on Collection and Use of Information. We may, from time to time, send you email regarding new products and services that we feel may interest you. In addition, if you indicated upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally call or send you direct mail about products and services that may be of interest to you. Only Company (or agents working on behalf of Company and under confidentiality agreements) will send you these solicitations, and only if you have previously indicated that you wish to receive them. If you do not want to receive solicitations from us, you can “opt-out” by accessing your account online editing your account information to no longer receive such offers and mailings.
  6. You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Website may not work properly in your case. California residents may have additional personal information rights and choices. Please visit [www.customtruck.com/californiaprivacynotice].

  7. Disclosure of Your Information. We may disclose Aggregate Information about our users without restriction. We may disclose PII that we collect or you provide as described in this policy:
    • To our subsidiaries and affiliates.
    • To contractors, service providers, and other third parties we use to support our business.
    • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred
    • To third parties to market their products or services to you if you have not opted out of these disclosures. For more information on opting out of disclosures, see Section 4.
    • To fulfill the purpose for which you provide it.
    • For any other purpose disclosed by us when you provide the information.
    • With your consent

    We may also disclose your PII:

    • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
    • To enforce or apply our Terms of Use or Terms of Sale and other agreements, including for billing and collection purposes.
    • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  8. Updating and Correcting Information; Contact Information. We believe you should have the ability to access and edit the PII that you have provided to us. Some portions of the Services may also enable you to access and update your PII by visiting a specific web page or similar functionality within the Service. On those pages, you may be able to update your information, as well as manage your email preferences. If you wish to access or update your PII and are not able to do so through the Services or on this Website, please contact us, as indicated below. If you have any questions, concerns or inquiries about your Privacy Policy, our use of your PII, or our privacy practices, you can reach us at:
  9. Custom Truck One Source, Inc.
    7701 Independence Avenue
    Kansas City, MO 64125
    Attn: Adam Haubenreich & Jonathan Caroll
    Email: ahaubenreich@customtruck.com or jcarroll@customtruck.com
    Please include your name, address, and/or email address when you contact us.

    You may also ask us whether we are keeping information about you and to what extent. To ask us how we are keeping information about you and how it is being used or disclosed, or if you are located in Mexico, then to exercise your ARCO (Access, Rectification, Cancellation and Opposition) rights, by means of which you can access, rectify errors or cancel, oppose or limit its use or disclosure, or revoke your consent, please utilize the contact information set forth in Section 6.

    If you are located in Mexico, please include in your privacy notice the following information: (i) your name and address or other means to notify you of the response to your privacy request; (ii) documents establishing your identity or, where appropriate, your legal representation; (iii) a clear and precise description of the PII for which you seek to exercise any of your ARCO rights; (iv); any other document or item that facilitates locating the PII; and (v) in the case of privacy requests for rectification of PII documentation, indicating and supporting the requested changes. In accordance with Mexican privacy laws, we shall respond to a privacy request within 20 days from the date of receipt of such privacy request, if possible, or, if we require additional information, we shall respond to an affirmative response from you, providing such information, within 15 days from the date of receipt of that response.

    For California Residents, please visit [www.customtruck.comcom/californiaprivacynotice] for further information on exercising your rights regarding submitting request to delete, copy, and/or know personal data we have collected about you.

    We encourage you to promptly update your PII if it changes. You may ask to have the information on your account deleted or removed; however, some information, such as past transactions, logs of technical support calls, or other information may not be deleted. In addition, it may be impossible to completely delete your information without some residual information because of backups.

  10. Security of Your PII. We employ measures to protect your PII against loss or theft, as well as unauthorized access, disclosure, copying, use, modification or destruction thereof utilizing security measures, including physical, organization and technological measures consistent with current industry standards. We follow generally accepted industry standards to protect PII in our possession, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we do not guaranty absolute security.
    • We work hard to ensure that the data we collect is reliable, accurate, complete and current. We encrypt all PII, in order to prevent unauthorized parties from viewing such information when it is transmitted to us. We also only keep collected information only for as long as reasonably necessary and use it only for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
    • We limit access to PII only to specific employees, contractors and agents who have a reasonable need to come into contact with your information. For example, we may provide members of our technical support team with limited access to your account in order to allow them to troubleshoot problems you may be having with the Website.
    • Additionally, we also employ a number of physical, electronic, and procedural safeguards to protect PII. Our secure servers and our data centers are protected by industry-standard encryption, and our servers reside behind firewalls and employ high-level password protection.
    • Finally, access by you to your PII is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone.

    We take care to use third-party vendors and service providers that we believe are reputable and able to live up to our and your expectations, including relating to the handling of confidential information. We will enter into confidentiality and non-disclosure agreements with all third parties that have access to your personal information, which will prohibit them from using or disclosing your personal information except for the purpose of providing services to use. We intend to take commercially reasonable steps to enforce such non-disclosure and confidentiality agreements if and when we become aware of any violations.

    In order to most effectively serve you, credit applications are handled by established third party trade credit processing institutions and processing agents. They receive the information needed to verify and authorize your credit card or other payment information and to process your credit application. We take care to use third-party vendors and service providers that we believe are reputable and able to live up to our and your expectations, including about the handling of confidential information.

    Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your PII, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed.

  11. Miscellaneous.
    1. Intended Audience. You must be at least 18 years old to have our permission to use this Website. Our policy is that we do not knowingly collect, use or disclose PII about minor visitors.
    2. Voluntary Public PII Disclosure. You should also be aware that when PII is voluntarily disclosed (i.e. your name, email address) in the discussion forums or other public areas on this Website, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages (including unwanted spam messages) from third parties. Such activities are beyond our control and this Policy does not apply to such information. Please consult our Website Terms of Use Agreement for our Website Conduct policies www.customtruck.com/termsofuse.